Problem solving is an opportunity for us to do our best by finding better ways to approach your unique project. We work as a team to build momentum, we tackle every challenge along the way, and we share a clear vision of our mutual success at the end of the road.
As a solutions provider, we have vast technical expertise across several market verticals. We follow a systematic approach to identify customer challenges, develop innovative solutions, and ensure that they are expertly planned and flawlessly implemented.
We live by a set of Core Values, which defines who we are. We pledge to listen, learn and be helpful to every customer need; to act honorably and always deliver as promised. Our teams are dedicated to technical excellence so that we can work intelligently to find the right solutions for our customer's needs.
Turtle & Hughes Integrated Supply (THIS) onsite buyers along with a centralized buying group provide customers with multiple MRO procurement services. These areas include stock inventory replenishment, non-stock "spot buy" ordering, and repair/warranty management while maintaining an uninterrupted supply of materials to the client facility. THIS onsite buyers and staff also provide reliable and cost-effective in-house support to our clients on large-scale construction and capital expense projects. Alternatives include: centralized MRO purchasing where THIS buyers are grouped to a single client location while maintaining the purchasing function for multiple client sites (ex: "hub & spoke"); or where purchasing is centralized to our internal buying group. Last, eProcurement solutions, such as Punchout and an online catalog, can be implemented where the spend and potential savings do not support onsite resources.
HIGHLY RESPONSIVE SERVICE
IMPROVED MRO RELIABILITY
THIS believes in a strong site presence. Tactical buyers and storeroom management personnel are placed onsite, whenever possible. They are supported and managed by a regional or account Director of Field Operations who reports to a division Vice President. All are supported by implementation, data, sourcing and operation teams at company headquarters. Benefits of having THIS resources at your location include:
THIS resources attend planning meetings with engineering and maintenance closing the gap between the MRO parts replenishment process and demand planning.
Our onsite buyers connect you with technical support and innovation from the vendor base, as needed; this is provided on all MRO and OEM categories of spend without exception.
We build an emergency contact plan with every client and our onsite resources are always available for emergency service including weekends, overnight or during shutdowns.
REAL TIME VISIBILITY
Real time information about the requisitioning process can vary from location to location. So, Turtle & Hughes Integrated Supply (THIS) expanded its cloud-based solution, THISone, to include a requisitioning tool. Now, end users have a real time visibility allowing them to better manage their budgets on the front lines and before the transaction ever takes place.
By identifying and reducing obsolete parts, Turtle & Hughes Integrated Supply (THIS) undertook a "Lean Assessment" for one GMP medical device supplier, which resulted in a 29 percent reduction in obsolete parts that were stored at the plant -- saving them valuable resource dollars.
When standard Key Performance Indicators (KPIs) just aren’t good enough, the analytics team at Turtle & Hughes Integrated Supply (THIS) is challenged with developing better ways to track savings. For one customer who was looking to validate our decade-long procurement program, an analysis of long-term savings led to the creation of a new KPI, which transcends typical hard costs and productivity savings.