Problem solving is an opportunity for us to do our best by finding better ways to approach your unique project. We work as a team to build momentum, we tackle every challenge along the way, and we share a clear vision of our mutual success at the end of the road.
As a solutions provider, we have vast technical expertise across several market verticals. We follow a systematic approach to identify customer challenges, develop innovative solutions, and ensure that they are expertly planned and flawlessly implemented.
We live by a set of Core Values, which defines who we are. We pledge to listen, learn and be helpful to every customer need; to act honorably and always deliver as promised. Our teams are dedicated to technical excellence so that we can work intelligently to find the right solutions for our customer's needs.
Our MRO purchasing strategy services leverage a streamlined organizational structure that focuses resources and expertise on supporting dedicated on-site teams. Procurement, customer service and storeroom management functions are designed to be fully customer facing at the client site; backed by experienced and accessible support staff at our corporate headquarters (areas of expertise include AP/AR, HR, IT, Finance, Business Intelligence/Analytics, Engineering, Training, and Project Management). We believe a key competence that Turtle & Hughes Integrated Supply (THIS) has as a service provider is our demonstrated flexibility in business processes. No one site, program or client is the same. As the saying goes, “When you’ve seen one integrated supply program, you’ve seen one.” The key is to take time at the outset to assess the needs of each client on an individual basis and then provide a solution to meet the highest priority needs.
BUSINESS INTELLIGENCE REPORTING
As a service provider, Turtle & Hughes Integrated Supply must adequately and accurately report our business results. We provide our clients with highly disciplined reporting 24/7 with line item detail through our online collaborative platform, THISone. The platform features spend, savings, inventory, productivity, on-time delivery, and any number of other customizable KPIs. Data is formatted to charts, graphs and tables (downloadable as images and spreadsheets).
THISone supports several workflows between our clients, us, and our supplier partners including budgets, corrective actions, repairs and continuous improvement
Point and click detail is available throughout the platform, meaning that all results can be researched (or audited) in real time
Support, customization and maintenance of the platform is completely managed by THIS
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MRO MANAGED SERVICES
OLD MACHINE, NEW SAVINGS
Our customer needed to replace a machine that was critical to the production of contact lenses. Turtle & Hughes Integrated Supply (THIS) was able to identify and supply an older machine that could be reconditioned, yet still meet the industry’s strict criteria, saving our customer the $53,000 that would have been necessary to replace the original machine.
An aerospace customer needed to improve the masking process that protects the surface finish of a product component. The standard process was a time-consuming manual function, resulting in inconsistencies. Working with 3M, Turtle & Hughes developed a template for a durable film that provided a consistent and durable protective surface, as well as reduced application time and cost, resulting in $39,500 in annual customer savings.
When a new 21-story research center was being constructed in New York City, Turtle & Hughes Lighting department put together one of its most complex packages ever. This included custom-designed lab bench lighting fixtures that work in conjunction with a daylight harvesting system and a shade control system. The system prevents light pollution at night, creating a controlled environment to conduct research so scientists could achieve a better understanding of the disease and how to manage it.