CUSTOMER SATISFACTION SURVEY
* required fields
Company Name
*
Account
Please rate following statements according to your experience with the Turtle & Hughes Sales Representative who assisted you.
Always
Usually
Sometimes
Never
Not
Applicable
My order was processed accurately, including quantities and items ordered
When I had questions, the Sales Representative answered my questions in timely manner
The Sales Representative was knowledgeable about our products
The Sales Representative gave helpful suggestions regarding the details of my order and the products ordered
The Sales Representative took the time necessary to answer my questions in a satisfactory manner
When the Sales Representative did not know the answer to question, he/she researches the answer and responded back to me in a timely manner
When I made change to my order, the change was process quickly and correctly and was acknowledged either verbally or in writing
The Sales Representative maintained a positive attitude and professionalism at all times
The Sales Representative demonstrated initiative and tenacity in resolving any problems encountered
How long have you been purchasing products from Turtle & Hughes?
less than 1 year
1-2 years
3-5 years
more than 6 years
How would you rate the quality of our Customer Services
now
in comparison with the quality of Customer Service you experiences when you first purchased products from Turtle & Hughes?
significantly better
slightly improved
about the same/similar
lower quality
significantly worse
Please tell us how we might have improved our service to you during your last experience
with a Turtle & Hughes Sales Representative...
Please tell us how we might better serve you in the future.
