VALUE ADDED CAPABILITIES

Quality service and Personnel

Turtle & Hughes has as its objective to provide quality product and service supported by qualified personnel assisting the company's customers in the following areas:

l   In-plant crib management in larger manufacturing facilities
l   Commodity specialists on staff and on call
l   Consigned inventories in smaller plants
l   Coordination of second-tier distributor and manufacturer requirements
l   On-site presence to expedite requisition placemen
l   On-site terminals or EDI for requisition entry
l   Custom reports for purchasing and storeroom replenishment,
    or managed inventory
l   Timed release of material for production requirements to relieve storage
l   Kit assemblies to simplify repair projects or to coordinate production
    assemblies
l   Availability of a job-site trailer

Computer Services

The company developed its own softwarethat runs under UNIX operating system and operates on aHewlett-Packard RISC computer. The company goal is to reduce transaction costs without sacrificing customer service. EDI/EDX protocols for computer communication with customers and vendors isexpanding. The company has more than 100 customers on computer dial-up for plant inventory replenishment while others utilize mailbox EDI or the Internet.

Export expertise

Turtle & Hughes has over 60 years experience in the export marketplace, servicing domestic andoverseas users of American electrical and industrial equipment in facilities overseas. These customers are provided with quoting services, properly marked containers, invoicing, and traffic coordinationservices.

ISO certification

The company has had a continuous quality improvement program in place since 1991, with a goal ofbringing higher levels of service to customers while upgrading performance company-wide. The Houston and Texas City branch locations have gained 9002 certification, and preparation for ISO 9000is under way in other locations as well.